I wanted to pass these along so you folks out there can start doing your own research. The first one is to DSL Reports. This is a well-known place to get good (but a bit more technical) info. I am posting a link to a thread entitled "A+ for Morris Broadband". Seems that there are a few Mediacom employees posting anonymously there. Take that for what you will.
Click here for the link. There are plenty of other sites for you to research as well. Just search.
Here is the link to the new official Morris Broadband site, specifically the direct page to report problems. I do like their new site & hope it continues to grow to contain even better info for their customers. I hope the promises of new/better everything come to fruition soon.
At this point I'm going to throw up my hands & walk away in defeat. I have been trying to help my friends/clients for two solid weeks now & haven't been able to really do much for them. The digital phones are still really buggy & I was told by a Morris employee that the phone service was being outsourced from another company & they were working on getting it fixed but didn't really know what or when those issues would be resolved.
I'm also told that the email is being outsourced. No wonder they don't have a handle on this stuff, the ball is out of their court.
I don't know what else to do to help you troubleshoot your email issues & the Morris employess don't know either. I think it's time you seriously considered a Google or Yahoo email account. Or buy a domain from me & set up email that way.
Seems the internet speeds are a bit more stable. Looks like the Hendersonville backbone is being fed out of Asheville & peers with AT&T. Ok, whatever. I don't know when the upload speed is going to be opened up. Right now I'm getting about 470k. Grrr, just what I need. But hey, at least I've got service. Good thing I don't have a business account with a static IP.
I'm told that they are having some routing/service issues. Duh...
To my friends/clients with a sticky IP package--I'm sorry! I wish I could help you. I know you're frustrated & I feel your pain but there's really nothing else I can do. I can't reach them either & after calling for days, showing up at their office, & speaking with every employee I know, I still can't find anybody who will call you back. My suggestion is that you start writing letters & include a copy of your bill in them.
To Morris: what are you thinking? Seriously, it takes more than 2 days to train employees on a brand new software system. And why in the world are you ignoring your business clients? They are paying more per month than your home users. Why would you not return their calls? That just doesn't make sense. And yes, that's the heart of my discontent. I simply don't get the thinking process that says ignoring your highest paying clients will make the problem go away. Maybe that kind of thinking is why Morris Publishing is fighting bankruptcy?
And thanks for the job offer but no thanks. Don't you read my blog?
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